<
>

2019 Press Releases

April 09, 2019

Ivanti Unifies IT Service and IT Asset Management for Improved Visibility and Service Delivery Across the IT Enterprise

From HDI Conference & Expo, Ivanti, the company that unifies IT to better manage and secure the digital workplace, announced it has integrated Ivanti® Service Manager and Ivanti Asset Manager into a single cloud-optimized management platform.

Together, these solutions deliver complete asset lifecycle optimization with the workflow automation and advanced service management that empowers IT teams to bring efficient, compliant and secure service delivery to users from anywhere.

"With the increasing demands placed on today's IT organizations, it's critical to deliver core IT and business services faster, while optimizing the performance and cost of existing IT assets," said Ian Aitchison, senior product director at Ivanti. "By integrating our IT service and IT asset management technology into a single, unified cloud platform, we are giving IT teams the total solution they need to gain operational efficiency while optimizing costs. Now IT has the power and insight that links to device purchase data and refresh cycles so they can see all their options to increase customer satisfaction and productivity."

Ivanti Service Manager automates help desk, service desk, and service management workflows to eliminate costly manual processes while making the environment more efficient, compliant and secure. Built on the same cloud optimized platform, Ivanti Asset Manager integrates with Ivanti Service Manager to efficiently manage IT assets across their lifecycle, optimizing investments and reducing downtime. Together these solutions deliver the comprehensive solution that allows IT teams to:

  • Free up IT service desks with engaging user self-service
  • Automate routine tasks, across IT silos, to save more IT staff time
  • Reduce hardware failures with full lifecycle management
  • Optimize license spend, reducing non-compliance and reclaiming unused software
  • Leverage approval workflows for requests, updates and changes
  • Defend software audits at any time

Ivanti customer, Service Corporation International (SCI), who is also a finalist in the HDI 2019 Best Use of Technology Award category, uses Ivanti IT service management solutions to achieve a seamless connection between the company's widespread operations with consistent and automated workflows in the cloud.

"Our decision to move to the cloud paid off in spades when Hurricane Harvey and Hurricane Irma caused major outages in Houston, Texas and Orlando, Fla. last fall," said Thomas Smith, director of IT and telecom support at SCI. "Because we use Ivanti Service Manager in the cloud, we were able to remain up and running without missing a beat. For our customers, it was business as usual, as hundreds of IT employees, forced to become remote workers for the duration, set up virtual offices in their homes or at local coffee shops where they continued to deliver service consistency from their laptops and other mobile devices."